What is included in my membership?
There are over 20 Member Benefits. Click here to see the full list
Do I need to bring my membership card for each visit?
Yes. Show it at Reception as it helps to speed up your entry on arrival. If you lose your card there is a fee to buy a new one
Is there a discount for paying upfront for the year?
Yes. Paying upfront compared to monthly direct debit payments equates to getting 2 months free! PLUS no admin fee
Do I get a discount for being a member for a year?
Yes. You get 12 months for the price of 9 when you renew your membership on an annual contract (adult-only memberships)
Am I tied into a contract?
No. As long as you give us 30 days notice you may cancel. If you re-join, you will have to pay the admin fee again
What happens if I miss a monthly payment?
If your direct debit payment is declined by your bank, then your membership will be suspended until any outstanding amounts have been paid. There may be a £25 admin charge from us
Can I freeze my membership?
Yes. You can freeze your membership for a minimum of a month and a maximum of 3 months (unless for a medical reason). This is requested in writing giving 14 days notice. There is no extra cost to do this
How do I cancel my membership?
You need to give 30 days notice. This can be done in writing or online here
I have a friend interested in joining the membership. Can I get a pass for them to try it out?
Yes. Your friend can claim a 7 Day Free Pass - click here
My friend wants to join the membership. Do I get anything for referring them?
Yes! If you refer a friend and they sign up to a membership, you can choose a reward
What happens at my induction?
You will have three appointments – each lasting approximately 30 minutes. During your first appointment, you will be shown the cardiovascular machines, then weights and finally, a programme will be designed specifically for you
Do I need to book onto classes?
Yes. You can book on to classes up to one week before the class. Make sure you do book on otherwise you may not be guaranteed a place when you turn up. If you do book on a class and you can’t make it, please ring up to cancel so somebody who is waiting can join in.